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Step 1. Choose home delivery and receive your smart band (entry band) at your doorstep
Step 2. On receipt of your smart band, register and activate the band online through the link that will be emailed to your registered email ID.
Step 3. Arrive at the event and walk in without waiting in the queue.
Deliveries will be intimated by 1st week of December.In case of any unavoidable circumstances, like an issue in receiving inventory from the concerned/taxation authority, you will have to pickup your smart bands from BookMyShow Box Office at the Venue on the event day.We shall keep you informed about transaction status through email/SMS.
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In case of Office Address if Courier person is not allowed inside than please note that bands might be delivered at Reception or Mail Room.
Step 1. Choose home delivery and receive your entry band at your doorstep
Step 2. On receipt of your entry band, register and activate the band online through the activation link that will be sent to you along with your band.
Step 3. Arrive at the event and walk in without waiting in the queue.
Deliveries will be intimated by 2 weeks prior to the Event Dates.
In case of any unavoidable circumstances, like an issue in receiving inventory from the concerned/taxation authority, you will have to pickup your entry bands from BookMyShow Box Office at the Venue on the event day.
We will keep you informed about transaction status through email / SMS.
Your home delivery details has been updated.
You will receive your NFC band at the registered address on or before 23rd December 2015.
Due to some technical issues your address has not been updated. We request you to please try again.
La Perle by Dragone is the region’s first permanent show, located in the heart of Dubai at Al Habtoor City and brought to Dubai by Al Habtoor Group. The show was created by legendary Artistic Director, Franco Dragone, famed for his work including Le Rêve in Las Vegas and The House of Dancing Water in Macau.
La Perle features a breathtaking fusion of immersive artistic performances, imagery and technology. La Perle is influenced by Dubai’s rich culture, vibrant present and aspirational future, which is brought to life by awe-inspiring stunts and special effects that will leave viewers speechless.
Feel embedded with the artists as the 270-degree seating provides a different perspective of the action unfolding in the tailor-made aqua theatre. Witness the stage flood with water and drain in a matter of seconds as the artists perform mind-blowing aqua and aerial feats, such as diving from 25 meters high.
What is the show?
La Perle is a aqua-based show created by world-renowned artistic director Franco Dragone exclusively for Al Habtoor City, Dubai.
What happens if my tickets are lost or stolen?
If your tickets have been lost, stolen or damaged then please visit the ticket booth along with proof of purchase, where they will investigate the issue and possibly provide a replacement ticket.
Can I get a refund or exchange?
There are no refunds or exchanges in the case of personal circumstances. In the event of a show being canceled, a new show will be rescheduled or a voucher will be provided.
Can I select my seats in advance?
No, you will be allocated a seat in your chosen category by La Perle.
Requests for swapping of the said seats (in case so desired) can be made at the box office but is strictly subject to the discretion of La Perle and availability.
Where can I collect my tickets?
Please show the booking confirmation you will receive via. Email at the time of booking the tickets, along with the required documents, at the venue box office and collect your physical ticket before the show. The original email can be produced in soft copy on your phone and no printout is required to be carried.
Customers are advised to reach the venue 60 minutes advance in order to avoid delays at the queue.
What documents should I bring upon ticket collection?
All audience members who choose to collect their tickets in person will need to present the credit card used for the reservation and a photo ID for verification purposes
Can I resell my tickets?
No, any tickets that were resold will be voided without any refund.
What happens if a performance is canceled or rescheduled?
In the event that a performance is canceled, a new performance will be scheduled or you will be provided with a voucher for your ticket. Proof of purchase will be required for any refund or exchange and Bookmyshow will communicate with the owner of the ticket as to how and when the refund or exchange can take place.
What happens if I forget my tickets?
If you have forgotten your tickets, please visit the ticket booth, along with proof of purchase in order for them to possibly provide you with a replacement ticket.
What happens if I arrive late?
If you arrive late to a show, you will only be admitted into the venue during a suitable break in order to avoid disturbing other audience members. Latecomers may also be seated in different seats to avoid disruption of the show. As you wait to be seated in the venue, there will be several screens that will allow you to still enjoy the show. This is to ensure you never miss a moment.
What happens if I can’t make a performance?
There are no refunds or exchanges as a result of personal circumstances.
Is the theatre inside?
Yes, the theatre is all indoors and air conditioned.
Is there a particular dress code?
The dress code is smart casuals. No shorts are allowed, and covered footwear is required.
Can I eat or drink in the theatre?
Any food purchased at the venue is permitted in the theatre. Outside food and beverages cannot be carried inside the venue.
All visitors are required to carry and wear face-masks and adhere by stipulated Covid-19 prevention guidelines including social distancing. The venue reserves the right to remove or deny entry to visitors, without compensation, for not wearing face masks within the venue (including inside the show area) or otherwise violating social distancing guidelines.
Contactless thermal temperature scanners will be used to check body-temperature of all visitors prior to entry. The venue reserves the right to deny entry to any visitor who displays higher than normal temperature, signs of fever or any other Covid-19 / flu-like symptoms, without compensation.
By purchasing this ticket, you undertake to abide by the above guidelines for Covid-19 prevention
Special rate for kids 12 years old and younger; each ticket includes a complimentary popcorn
Please note that those purchasing kids' tickets may be asked for age proof at the entrance and those older than the permissible age for kids' ticket prices may be denied entry if holding kids' tickets.
All kids need tickets and kids under the age of two are not recommended to attend the show
Once purchased online, tickets can be collected 30 to 60 minutes prior to the show
Kids must be present at ticket collection and have an Emirates ID or Passport.
All kids must be accompanied by an adult with a paid ticket
Ticket(s) and voucher(s) are valid for a specific date, time and the event displayed. All Tickets and voucher(s) are non-refundable, non-changeable and non-transferable. La Perle will not be responsible for any lost or damaged Tickets and/or voucher(s).
The email confirmation received post booking, needs to be produced at the venue box office prior to the show along with a valid identity proof and exchanged for a physical ticket to enter the show.
Each guest regardless of age is required to have a valid Ticket. Children under the age of two (2) years are not permitted into the La Perle Theatre. We encourage guests under the age of eighteen (18) years to be accompanied by an adult.
Removing any part of, altering or defacing the Tickets(s) or voucher(s) may invalidate it.
Ticket(s) and/or voucher(s) will be canceled immediately if resold or used for advertising, promotion or other commercial purposes, without the prior written consent of La Perle
On entry, guest may be asked to display a valid photo identification document such as customers country of origin original issued Identity, driving license, or original passport along with matching name on the debit/credit card that was used for purchase.
For those customers picking up Tickets at the Theatre, a customer’s country of origin valid Identification will be needed to for verification.
Late arrivals will be admitted into the venue at an appropriate interval for the safety of both the guests and artists.
Only food and beverages sold inside the Theatre are permitted.
For VIP Ticket holders, access to VIP lounge is pre-show only.
Customers accept all customary risk associated with Live Entertainment and event artist lineup is subject to change at any time. La Perle and (or) Al Habtoor Theatre LLC/Al Habtoor City will not be held liable for any direct, consequential or incidental damages and losses whatsoever from any reasons including without limitation to an event cancelation.
La Perle reserves the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly, inappropriate and/or poses a threat to the security or to the enjoyment of the event by others.
The Tickets holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances.
Photography is permitted; however, flash and laser pointers are not permitted in the venue. No standing whilst photographing during the performance.
The Tickets holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability. Audience members should be aware that the first two rows are splash seats.
BookMyShow will not be responsible for any change in artist line-up or programme schedule due to unforeseen circumstances.
Please carry valid identity / age proof at the venue. For overseas travelers, please keep passport and visa handy. By purchasing Tickets, you shall be agreeing to La Perle’s terms and conditions.