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BookMyShow is a marketplace for the entertainment industry as well as an event management and event production company.
BookMyShow lets you book event tickets, concert tickets, sports tickets, unique experiences and much more in a quick, secure and hassle-free manner. Planning your entertainment just got a whole lot easier!
Registration and Sign In
How do I register with BookMyShow?
Click on the 'Register' link on the homepage of ae.bookmyshow.com. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.
Is it necessary to register for booking tickets?
Although registering is not a compulsion, we would suggest you to register on our website, since it would allow you to view your entire booking history and avail the exciting offers.
Why am I being asked for my Mobile number?
Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What's more, you also get the dope on discounts and offers.
What are the benefits of registering on the site?
By registering, you get access to your booking history on the site. You can also opt to get information on special offers.
I have forgotten my password, how do I proceed?
On the ae.bookmyshow.com home page, enter your username in the login box on the top right hand corner, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.
Before booking Tickets :
When does advance booking open on BookMyShow?
Commencement of booking depends entirely on the organizer. As soon as the event is configured and the organizer gives a go-ahead to start sales, the show is automatically made available on BookMyShow.
Do you charge extra fees for a booking?
BookMyShow may charge an additional fee for payment gateway charges, SMS confirmation charges, insurance or taxes, depending on the event and entirely as per the laws of UAE.
Can I choose my seat at the event?
We have the facility to allow seats to be chosen, however this depends on the type of event. For free-seated events and certain other events seat selection may not be available.
How many tickets can I book in one transaction?
You are allowed a maximum of 10 tickets per transaction. The maximum quantity of tickets available may vary from time to time. In case you wish to book more than 10 tickets, please feel free to contact us.
Is there a telephone number where I can contact you and book my tickets?
You may contact us for post-booking support or pre-booking enquiries only. We are available on our voice and chat support helpline: please visit https://support-ae.bookmyshow.com/support/home?regionCode=DUBA
Is there a cut off time for booking tickets?
The cut-off time for booking may vary from event to event.
Minimum age of children to buy a ticket:
The minimum age for buying a ticket depends on the organizer or the venue. Please refer to the T&Cs of the particular event you are buying tickets for.
During Booking Tickets:
How can I confirm whether my tickets have been booked?
As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. In case you have not received the confirmation e-mail/SMS, please click on the 'Resend Confirmation' button on the homepage and enter the contact details used while transacting, a confirmation e-mail/SMS would be resent to you.
I booked tickets through the website but did not get the confirmation email / SMS.
In case your confirmation details are lost, click on the 'Resend Confirmation' link on the website to resend the confirmation e-mail and SMS. Alternately, please call us on ext 1 for assistance.
Procedure to book tickets through ae.bookmyshow.com:
1. Log on to ae.bookmyshow.com
2. Register yourself
3. Select the desired City. On selecting a specific region, you would be able to view all the current and upcoming events in that particular City/Region.
4. Select event, date & time.
5. Select the seating category and the no. of seats.
6. 'Choose Seats' as per your preference.
7. Click on 'Continue'
8. Crosscheck your show details and the amount payable in the Order Summary.
9. Click on 'Proceed to Payment' to go ahead with your booking.
10. Enter your Email Id and Mobile no. in order to get the booking confirmation email and SMS.
11. Choose the preferred Mode of Payment.
12. Enter your Card number and other card details.
13. Read and Check 'I Agree to the Terms and Conditions'
14. Click on 'Proceed Payment'
15. You will receive a booking confirmation number. A confirmation email and SMS will be sent across to you.
16. The Credit/Debit Card holder or the account need to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, please check for the booking history (For Registered users) on the website, or click on the 'Resend Confirmation' option to get a new confirmation.
17. You can also chat with us or write to us for assistance.
18. Please note the T&Cs of the event before buying any ticket. In many cases, your email confirmation may not be your entry pass – you will receive your tickets subsequently through email, or be required to produce the email confirmation and ID proof to pick up your physical ticket from the venue box office / ticket counter on the day of the show.
After Booking Tickets:
Will my movie tickets be delivered after my booking is completed?
Your tickets are confirmed and paid for, and need to be collected from the box office counter at the venue. Please note that you will be required to show the Credit/Debit card used while transacting along with the confirmation E-mail/SMS and sign on the acknowledgement slip while collecting the tickets.
Do I need to carry my Credit/ Debit card when I collect my tickets?
Yes. It is necessary to carry the Credit/ Debit card used for booking when you pick the tickets from the venue. This is to ensure that the person booking the ticket is the bonafide owner of the card.
I have booked tickets on my credit card for my friends/family, but I cannot attend the show personally. How do I ensure that they will be issued tickets at the cinema without my card?
In a rare case scenario, where the cardholder is absent during the collection of tickets, the person collecting the tickets needs to show the photocopy of the front and reverse side of your card which should be signed by the cardholder along with the confirmation mail/sms. We recommend you scratch off the CVV number for security reasons. Enjoy the show!
How much time before the show do I have to collect my tickets?
Since the ticket is already paid for, it is available for collection at the box office at any time before the show. However, we recommend collecting the ticket 20-30 minutes earlier in case of a last minute queue at the box office.
My booking number is 9*****6 Can you check and revert if my booking is confirmed?
If you are a registered user, please login with your username and password. Then check the Booking History section, which will show a list of all bookings done by you. If the booking details show up in this section, then your booking has been successful. Alternately, please contact our support team to chat with us or email us.
I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
Tickets once booked are deemed sold. Hence it is not possible to cancel, replace or refund a confirmed booking.
Can I change my seat numbers?
No. It is not possible to change the seat numbers of a ticket once booked
Can I change the show time that I have booked for?
Once a ticket is booked, it is deemed as sold and there is no privilege to revise the booking details.
Can we cancel or replace our tickets?
As per cinema policy, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled.
What are the modes of payment available to book tickets?
We have the below modes of payment available for purchasing tickets:
1. Credit Card 2. Debit Card
We will be adding new payment options in the near future.
When I enter my credit card information, the website asks for a CVV code. What is the CVV code?
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.
1. For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
2. For American Express cards, the CVV is the 4 digit number on the front right hand side of the card above the card number.
My booking has been rejected, but my credit card has been charged? What do I do?
This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.
The refund has still not been credited in my credit card account
As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.
In spite of several reminders, the refund is still not reflecting on my card.
As per our company's policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to chat with us or email us and we will take this up on priority with the bank to ensure the refund is done immediately.
I am trying to book my tickets, but the drop down list is not working. What should I do?
Please try refreshing the page once and clear your browser cache. If you still face problems, please chat with us or email us and we will look into it immediately.
What browser works best with BookMyshow?
Our website currently supports IE(version 7+ ), Mozilla Firefox, Google Chrome, Apple Safari, Opera and are adding support for other browsers as well.
Why is the speed of this website so slow?
We have optimized the website to offer the best user experience, we request you to once kindly check your connection with your Internet Service Provider.
Cookies help us customize our site to our customers' requirements, and offer a more personalized service.
What do I do if my booking is not completed?
We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred and reverse any amount charged within 3 weeks.
What are the offers available on BookMyShow?
We have many interesting and exclusive offers available for you. Please refer to the 'Offers' Page on our home page to know everything about the ongoing offers.
Grab your offer here: http://ae.bookmyshow.com/offers
I applied for an offer, but my transaction did not get through. Now I am unable to avail the discount
In case you apply for the discount but the transaction doesn't go through for some reason, the offer gets blocked in the system for a certain period and is automatically released within 20 mins. Hence we request you to kindly wait for 20 minutes before trying to avail the discount again.
I booked tickets through the website, but did not avail the discount.
1. The offers listed on our website need to be availed in order to gain the discount available under a particular offer.
2. To avail an offer, please select the payment type and based on the type of payment a relevant offer would appear.
3. Enter the payment details and select the offer.
4. Click on apply, following which the system would check if your card is eligible for the offer and if the offer is available for the day.
5. Then, the system would automatically generate the discount.
In case the mentioned procedure is not followed, discount cannot be retrospectively applied to a booking.
Can I avail discounts through Mobile Application?
Offers can be availed on our mobile apps.
What is a WinPin?
WinPin is a 16-digit promotional code which can be used to get tickets at a discounted rate. Please note: A WinPin can only be used once to gain the discount available for the voucher.
What is the procedure to redeem a WinPin?
It's Simple! Here is how you can redeem the discount:
1. On the 'Secure Payment' page please select the 'Avail Discounts & Offers'
2. Please choose the WinPin option, enter the 16 digit WinPin code and click on 'Apply Offer'
3. Please make the partial payment of the tickets with the preferred payment mode.
How do I check the validity of the WinPin?
We request you to kindly contact the concerned source who have issued the winpin to you since they would be in a better position to assist you with the validity of the winpin code. Alternatively, you can contact us on ext 1, chat with us or write to us and our customer care team would be happy to assist you.
I have received a WinPin worth Rs. 200/- but I have utilized only Rs. 150/- Can I use the balance of it in my next transaction?
WinPins are only for 1 time use and the balance cannot be carried forward.
Can I use multiple WinPins in a Transaction?
Currently only a single WinPin can be used in one transaction.
Where do i find Coupons on BookMyshow?
You can find Coupons when you book movie tickets. The Coupons can be seen after you select your seats for a specific show and date. If you happen to miss them while booking your tickets, you can add coupons by visiting your booking history within your profile.
For which Cinemas are the Coupons available?
Coupons are available for all Cinemas in National Capital Region(NCR), Mumbai , Pune , Bengaluru , Chennai , Hyderabad , Kolkata , Agra, Ahmedabad, Ajmer, Allahabad, Amritsar, Anand, Aurangabad, Bathinda, Bengaluru, Bharuch, Bhilai, Bhopal, Bhubaneshwar, Bikaner, Bilaspur, Chandigarh, Coimbatore, Dehradun, Ernakulam, Faridabad, Gandhidham, Gandhinagar, Ghaziabad, Greater Noida, Guntur, Gurgaon, Guwahati, Howrah, Hubli, Indore, Jabalpur, Jaipur, Jalandhar, Jammu, Jamnagar", Jamshedpur, Jodhpur, Kalol (Gandhinagar), Kalol(Panchmahal), Kalyan, Kanpur, Karunagapally, Khammam, Kochi, Kolhapur, Kollam, Kota, Kundli, Lucknow, Ludhiana, Madurai, Mangalore, Manipal, Mohali, Mysore, Mysuru (Mysore), Nagpur, Nashik, Navi Mumbai, Navsari, Nizamabad, Noida, Panchmahal, Panipat, Pathankot, Patiala, Patna, Pondicherry, Raipur, Rajkot, Ranchi, Sangli, Secunderabad, Siliguri, Surat, Thrissur, Tirupur, Trichy, Trivandrum, Udaipur, Ulhasnagar, Vadodara, Valsad, Vapi, Varanasi, Vijayawada, Vizag, Warangal, Zirakpur.
Do i have to pay for the Coupons?
Some Coupons are Free. We might charge for some Coupons. The Price, if any, will be clearly displayed while buying the Coupon.
Are Coupons available for All Events on BookMyShow?
No, Coupons are available only for Movie bookings.
How long is the Coupon valid?
The Coupons are valid from the date of the Movie till days specified for the brand campaign. The Start date and Expiry date for the Coupon will be clearly displayed while picking the coupon. You won’t be able to avail the coupon before and after the coupon validity.
How many times can i use the Coupon(s)?
The Coupons can be used only once. In case, you share the coupons with your friends, you won’t be able to avail the coupon(s) in case they have availed the same at the outlet.
What happens if the brand outlet refuses to give me a discount?
The brand has the final authority on accepting the coupon and giving a discount. The brand has the right to refuse and change any coupon terms and conditions based on their convenience.
Ratings & Reviews
How often is the movies section updated?
The Movies page on BookMyShow is updated daily with the latest official information available about a film.
How do you determine the films to include on the site?
We feature all films that are likely to release in India. Films are listed on our site based on hype around them on social media platforms, and information received from official sources.
Who can rate movies on BookMyShow?
BookMyShow’s registered users can rate a movie (from 1 to 5) and submit a review for it. You can register on BookMyShow with your email address, Google+ ID or Facebook ID..
I posted a review on your site and it is not reflecting. Why?
User reviews are moderated for appropriate content and relevance before they appear on the website. If your review is not showing up, it is most likely because of the following reasons:
-It is not relevant to the film, or contains spoilers.
-It contains profanities, or inappropriate/obscene personal remarks.
-It contains remarks on sensitive issues like religion, sexual orientation, etc.
-Excessive use of emojis or repetition of characters is perceived as spam.
How do I see my user review? Can I edit or delete a review if I change my mind?
You can scroll through the user reviews section to read your review and the opinions of other users. Once a review or rating is submitted, it cannot be deleted.
Can I post my reviews anonymously?
No. You must register on our site before you will be able to post a review.
Can I post a review when the movie is not released in theatres, but I have seen it on the Internet?
No. You can only post reviews for a movie once it has released in theatres.
There are only positive reviews about the film. How do I know that they are not fake or that BMS hasn't been paid to publish these?
All reviews, positive or negative, are approved by the system as long as they meet the guidelines mentioned above. If only positive reviews are reflecting for a movie, it is because we have only received positive user reviews for that film.
The user rating for this film is poor, but the reviews are all positive? Are they fake?
Not all users who rate a film submit a review. If you find only positive reviews for a film, it is likely that those who have rated the film poorly have not reviewed it.
How do you calculate the heart rating displayed on a film’s page?
A film needs to have a minimum threshold of votes for the heart rating to be displayed. We also do not display the heart rating for a film before it has actually been screened/released. The rating algorithm is a complex formula that calculates the weighted average of ratings from ticket buyers, non-transacting users and critic reviews. The formula is designed such that ratings from ticket buyers have the maximum influence on the overall heart rating of the film. The algorithm is also constantly updated to detect spam patterns and identify fake ratings.
But I made my own calculations and the rating for movie should be 7.7, not 4.3! You’ve made a mistake.
As we mentioned above, each category – ticket buyers, non-transacting users and critic reviews - is given a weightage, and the average rating is calculated on the basis of this. The algorithm is designed to reduce the possibility of users trying to beat the system by adding fake positive or negative reviews.
On what basis do you choose the Critics’ Reviews on the movie page?
Critics’ Reviews are chosen if they meet the following criteria: credibility of publication, availability of star rating, and if they are well-written.
Can you replace a Critic’s Review with low rating with a Critic’s Review with higher rating for my movie? It is affecting sales of the movie tickets.
As per company policy, we do not take down Critics’ Reviews from the Movie Page. Our rating formula in any case gives minimal weightage to critics’ ratings. We have found that individual critic reviews do not affect overall ticket sales as long as feedback from the users is favorable.
Why don't you include my publication in your ratings/reviews?
Your publication may be considered for addition to our Critics’ Reviews section if it meets our requirements: credibility of publication, availability of star rating, and is well-written.
This is unfair! My film has received awards, great reviews, commendations and deserves a much higher heart rating. Can you change it to reflect this?
Our heart ratings are largely a representation of what our users think of a film. We do not delete or alter individual ratings, and we do not adjust the results of our automated weighted rating for any individual movie. If the rating is lower than expected, it simply means that users have rated the film much lower than the critics who have commended it.
I know for a fact that the people who rated a particular film cannot possibly have seen it! They have a grudge against the filmmakers. Will you delete/disregard their rating/review?
Our registered users can rate or review any film that has released in India.
We are aware that there may be people who are rating for the sole purpose of trying to lower the overall rating for a film (this works both ways -- there are just as many people who try to inflate a rating). However, the overall rating calculation is overwhelmingly biased in favor of people who have purchased tickets, and the final rating reflects that.
The rating on my film has dropped suddenly from 84% to 70%. Something must be wrong. Is there a fault in your system?
No, this not a fault in our system. It's not uncommon for initial heart ratings for a film to be high, and then go down after it has been in theatres for a while. Films with a relatively low total number of ratings (less than a hundred) are particularly susceptible to dramatic changes in the weighted heart rating. As it has only a few ratings, it doesn't take a lot for the overall rating to change.
How do you decide which trailers show up first on the Trailers page? Can my trailer be moved to the first row?
The newest (most recently released) trailers show up first, as freshness of trailer is the default setting for this page. You can alter the setting to reflect the most popular trailers first. Popularity is gauged basis the total number of votes received on the page for ‘Will Watch’, ‘Won’t Watch’ and ‘Maybe’. No trailer can be manually moved up or down; it can only move up or down due to a corresponding increase or decrease (as the case may be) in its popularity and/or on the basis of its release date.
I want my movie to be first in the Now Showing/Coming Soon section on your home page. Can you do this?
Movies in the Now Showing section are sorted on the basis of: language of region, date of release and further sorted according to alphabetical order.
Movies in the Coming Soon section are displayed on the basis of Fixed release and Tentative release dates.
Movies with Fixed release dates are shown first and movies with Tentative release dates are shown later down the list.
Further, movies with Fixed release date are sorted based on date, and if they have the same release date then they are sorted based on Language Sequence.
This order cannot be altered manually.
How are the Top Movies on the Home Page of BookMyShow ranked? How can a film with lower heart rating be ranked higher than one with a high heart rating?
This ranking is calculated by the system automatically and is based on ticket sales for the previous day.
I want to book tickets in bulk.
Please email us the details on your requirement at [email protected] or call us on ext 1 and our customer care team would be happy to assist you.
I want to purchase Movie Vouchers in bulk, how do I proceed?
Please email us the details on your requirement at [email protected] or call us on ext 1 and our customer care team would be happy to assist you.
I had booked tickets through BookMyShow, but the show has been cancelled. How do I get the refund?
Incase of show cancellation, the amount will be refunded to you within a week. If it has been longer then a week, please contact us on , chat with us or write to us and we will take this up on priority and ensure the refund is done immediately.
What is Verified by Visa?
Verified by Visa is a new way to add safety when you transact online. Adding a password to your existing Visa card, Verified by Visa, ensures that only you can use your Visa card online. It's easy to activate for your existing Visa card, and it's free.
I booked tickets through the website, but the transaction is not reflecting in my Booking History.
In order to have an update of your transaction, please 'Sign In' with your BookMyShow registered user id. before transacting. Incase you have booked tickets without singning in, the bookings would not reflect in the booking history.
I booked tickets through Bookmyshow for the English version of the Movie but the cinema is screening the movie in Hindi version. What do I do?
This is a very rare situation. We request you to call our helpdesk on ext 1, for assistance chat with us or email us and our customer care team would be happy to assist you.