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Service Strategies Forum

Business | English | Age 15+

Interested
14 Nov Rixos Premium Dubai JBR | AED. 600 Onwards

Attend the 6-hours Master Class of an undisputed, world-wide recognized service strategies guru – JOHN TSHOHL, the founder of the Service Quality Institute, where more than 2,000,000 specialists have been trained around the Globe.
In super-competitive markets, only impeccable service will help keep the customer. A successful company today is not just a bank, a state institution or a retail chain. To capture the market, you must become the absolute leader in the service.
On this forum you will find out the best techniques of increasing your service level applicable to almost all the markets, especially in the UAE
John Tschohl, who is a worldwide recognized strategy & service expert, author of 7 bestsellers and the world's first service training program, will cover 10 important topics:

· Approach to customers of different languages & nationalities
· The Service Strategy
· E-Service
· Speed: do it fast, do it now & do it right
· Don’t hire employees who hate customers
· Service Recovery
· Customer Retention
· Social Economy
· Are customers always right?
· Crazy Policies and Procedures
· Empowerment
· Reducing Cost
Service Strategies Forum is not only a forum, but a community of 600+ people creating tomorrow & understanding the importance of gaining new knowledge. The main thing for them is to have an uncommon and powerful content source. The event it a great opportunity for networking!


Tickets:

Standard

· Accreditation in the standard zone

· E-certificate of participation

· Workbook of participant

· Parking slot

Business

· Accreditation in the business zone

· E-certificate of participation

· Workbook of participant

· Parking slot

· A special package from speaker

· Participation certificate with a signature and stamp

V.I.P

· Accreditation in the business zone

· E-certificate of participation

· Workbook of participant

· Parking slot

· A special package from speaker

· Participation certificate with a signature and stamp

· Photo with John Tschohl

Premium

· Accreditation in the business zone

· E-certificate of participation

· Workbook of participant

· Parking slot

· A special package from speaker

· Participation certificate with a signature and stamp

· Photo with John Tschohl

· Dinner with John Tschohl

FAQs

What is the seating plan?
Free seated within each category


When will I receive the E-ticket? 
You will receive an instant confirmation upon booking. For bookings much in advance of the show, you will receive your E-ticket in a separate email closer to the show date, on the same email which you provided at the time of booking. For bookings closer to the show date, you will receive the E-ticket along with the email confirmation. 

The E-ticket with the QR Code should be printed and carried to the venue for entry. 


How do I gain entry to the event?
Please carry a clear printout of your E-ticket / Email containing the QR Code for entry. Entry will be given upon scanning the QR Code at the gate to validate the ticket. If you are producing the ticket on your mobile device, we advise you to make sure you have downloaded the ticket in advance and saved it, to avoid any network connectivity issues.


Is there parking at the venue?
Subject to the availability


For seated categories, is it a free seated event
Yes, free seated within each category


What are the age restrictions that apply?
Attendees age should be 15+


Where can I reach out for help?
You enquire on our UAE helpline number 042468829 (from within UAE) +971-4-2468829 (from outside UAE) or write to [email protected]

T&C

  • Tickets once sold will not be taken back, exchanged or refunded. No requests for change of seats will also be entertained. 
  • Attendees only above 15 years will be allowed for the event
  • Attendees are requested to arrive at the venue well in advance of the starting time for the event.
  • Entry to the event is subject to validation of the ticket at the gate.  
  • Please carry a printout of your ticket bearing the QR Code/barcode or download the same on your mobile device. If produced on your mobile device, it is the buyer’s responsibility that the QR Code / Barcode is clearly visible on your device – we advise download in advance to avoid issues due to network connectivity. 
  • Please carry an identity proof to the venue (UAE driving license / Emirates ID / Passport) 
  • No outside food and beverages may be carried inside the venue.  
  • Please refrain from carrying any prohibited substances, including but not restricted to drugs, firearms, glass bottles, professional cameras, and video cameras, ammunition, weapons, whistles, air horns or other such devices or explosive material to the venue. If banned substances are found on person, the venue reserves the right to evict the bearer from the event without any compensation and also initiate proceedings as required by law.
  • Please carry valid identity/age proof at the venue. For overseas travelers, please keep the passport and visa handy.
  • Purchasers will be responsible for making their own arrangements for travel till the venue and stay if applicable
  • BookMyShow will not be responsible for any change program schedule due to unforeseen circumstances. 
  • Alcohol, will not be served to individuals below 21 years of age, irrespective of the category of ticket booked. The bartender may request age proof before serving alcohol. Underage attendees may please be advised accordingly. 
  • Pets are not allowed at the venue. 
  • The internet handling fee per ticket may be levied. Please check your total amount before payment.
  • Tickets once booked cannot be exchanged or refunded or canceled.
  • For any inquiries call +971-4-2468829 or email [email protected]