What is the seating plan?
You will receive your tickets with specific seat numbers as chosen by you at the time of booking. No change in seats will be permitted at a later date and all tickets are non-refundable once purchased.
When will I receive the E-ticket?
You will receive an instant confirmation upon booking with the E-ticket(s) attached.
The attached E-ticket with the QR Code should be downloaded or printed and carried to the venue for entry.
Are there provisions for buying food and beverages at the venue?
There are provisions for buying food and beverages at the venue.
What are the entry timings and concert timings?
Doors will open an hour prior to the event. Please be present in time to avoid delays in entry. BookMyShow will not be responsible for any unforeseen delays here.
How do I gain entry to the concert?
Please carry a clear printout of your E-ticket containing the QR Code for entry.
Entry will be given upon scanning the QR Code at the gate to validate the ticket. If you are producing the ticket on your mobile device, we advise you to make sure you have downloaded the ticket in advance and saved it, to avoid any network connectivity issues.
Is there parking at the venue?
Limited free parking is available on a first-come-first basis
For seated categories, is it a free seated event?
No. Seated category ticket holders will get specific seat numbers and will have to occupy only those seats that are assigned to you. Seating is as per Covid-19 restrictions and groups are seated together.
What are the age restrictions that apply?
- Children under 15 years will not be admitted to the evening shows.
- For the matinee shows, the age policy is 5+ years.
- Under 12s to be accompanied by adult.
- Alcohol will not be served to persons below the legal drinking age of 21. We advise patrons to carry an age proof to the venue.
Where can I reach out for help?
You enquire on our UAE helpline number 042468829 (from within UAE) +971-4-2468829 (from outside UAE) or write to [email protected]