What is the show?
La Perle is a aqua-based show created by world-renowned artistic director Franco Dragone exclusively for Al Habtoor City, Dubai.
What happens if my tickets are lost or stolen?
If your tickets have been lost, stolen or damaged then please visit the ticket booth along with proof of purchase, where they will investigate the issue and possibly provide a replacement ticket.
Can I get a refund or exchange?
There are no refunds or exchanges in the case of personal circumstances. In the event of a show being canceled, a new show will be rescheduled or a voucher will be provided.
Can I select my seats in advance?
No, you will be allocated a seat in your chosen category by La Perle.
Requests for swapping of the said seats (in case so desired) can be made at the box office but is strictly subject to the discretion of La Perle and availability.
Where can I collect my tickets?
Please show the booking confirmation you will receive via. Email at the time of booking the tickets, along with the required documents, at the venue box office and collect your physical ticket before the show. The original email can be produced in soft copy on your phone and no printout is required to be carried.
Customers are advised to reach the venue 60 minutes advance in order to avoid delays at the queue.
What documents should I bring upon ticket collection?
All audience members who choose to collect their tickets in person will need to present the credit card used for the reservation and a photo ID for verification purposes
Can I resell my tickets?
No, any tickets that were resold will be voided without any refund.
What happens if a performance is canceled or rescheduled?
In the event that a performance is canceled, a new performance will be scheduled or you will be provided with a voucher for your ticket. Proof of purchase will be required for any refund or exchange and Bookmyshow will communicate with the owner of the ticket as to how and when the refund or exchange can take place.
What happens if I forget my tickets?
If you have forgotten your tickets, please visit the ticket booth, along with proof of purchase in order for them to possibly provide you with a replacement ticket.
What happens if I arrive late?
If you arrive late to a show, you will only be admitted into the venue during a suitable break in order to avoid disturbing other audience members. Latecomers may also be seated in different seats to avoid disruption of the show. As you wait to be seated in the venue, there will be several screens that will allow you to still enjoy the show. This is to ensure you never miss a moment.
What happens if I can’t make a performance?
There are no refunds or exchanges as a result of personal circumstances.
Is the theatre inside?
Yes, the theatre is all indoors and air conditioned.
Is there a particular dress code?
The dress code is smart casuals. No shorts are allowed, and covered footwear is required.
Can I eat or drink in the theatre?
Any food purchased at the venue is permitted in the theatre. Outside food and beverages cannot be carried inside the venue.